Serving Norwood, MA and surrounding areas. (781) 603-1889
Effective date: January 1, 2026
These Terms and Conditions ("Terms") govern your use of the website located at concretenorwood.com and your engagement with Master Norwood Concrete ("Company," "we," "us," or "our") for concrete contracting services. By using our website or requesting our services, you agree to these Terms. If you do not agree, please do not use our website or services.
By submitting a contact or estimate request through our website, calling us, or entering into any service agreement with Master Norwood Concrete, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply to all visitors, customers, and others who access or use our website or services.
Master Norwood Concrete provides concrete contracting services including, but not limited to, concrete driveway installation and replacement, patio construction, foundation work, flatwork, retaining walls, decorative concrete, and related services for residential and commercial properties in Norwood, MA and surrounding communities.
All services are subject to the specific terms outlined in a written proposal or contract provided to you before work begins. In the event of a conflict between these Terms and a signed project contract, the signed project contract governs.
Estimates provided by Master Norwood Concrete are based on information available at the time of the site visit and are valid for 30 days from the date issued unless otherwise noted. An estimate is not a binding contract.
Final pricing is established in a written project proposal or contract signed by both parties before work begins. Pricing may change if the scope of work changes, if unforeseen site conditions are discovered during excavation or demolition, or if material costs change materially between the estimate date and project start date. We will notify you of any material price changes before proceeding with additional work.
Verbal estimates are informational only and not binding. We are not responsible for decisions made based on a verbal or preliminary estimate that has not been confirmed in writing.
Project start dates are scheduled after a signed contract and any required deposit have been received. Start dates are estimates and are subject to weather conditions, permit timelines, material availability, and other factors outside our control. We will communicate schedule changes promptly.
Concrete work cannot be performed in temperatures below 40 degrees Fahrenheit or above 90 degrees Fahrenheit, or during precipitation that would compromise curing. If weather conditions require rescheduling, we will work with you to find the nearest available date.
If you need to cancel a scheduled project, please notify us at least 5 business days before the scheduled start date. Deposits may be non-refundable depending on materials already ordered or permits already pulled on your behalf. Specific cancellation terms are outlined in your project contract.
Payment schedules are specified in your project contract and typically include a deposit at signing, milestone payments tied to project progress, and a final balance due upon substantial completion. Specific amounts and due dates are established in writing before work begins.
Final payment is due upon completion of the contracted scope of work. Work on the project may be paused if payments are not received in accordance with the agreed schedule. Balances that remain unpaid more than 30 days past the due date may accrue interest and may be subject to collection. You may also be responsible for reasonable collection costs if an overdue balance is referred to a collection agency or attorney.
Accepted payment methods are specified in your project contract. We reserve the right to require payment by certified funds for projects over a certain value.
Where required by local ordinance, Master Norwood Concrete will obtain the necessary building permits before work begins. Permit fees, if not already included in the project price, will be itemized and charged to you at cost. You are responsible for ensuring that the property on which work is performed is accessible to inspectors and that access is not blocked during required inspection periods.
You represent that you are the property owner or have the legal authority to authorize the requested work. You are responsible for notifying any applicable homeowners associations or other governing bodies if required prior to construction.
Any workmanship warranty offered by Master Norwood Concrete is limited to the terms stated in your project contract. To the extent permitted by Massachusetts law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are disclaimed.
Concrete is a natural material subject to cracking, color variation, and surface changes over time as a result of weather, use, and environmental exposure. Minor surface cracking, hairline shrinkage cracks, and color variation are inherent characteristics of concrete and do not constitute defects unless specifically addressed in a written workmanship warranty.
Warranties do not cover damage resulting from misuse, failure to follow post-installation care instructions, acts of nature, freeze-thaw damage caused by failure to seal the surface, damage from vehicles or equipment exceeding the designed load capacity, or modifications made by third parties.
To the maximum extent permitted by applicable law, Master Norwood Concrete shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of revenue, or cost of replacement services, arising out of or related to our services or your use of our website, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from the services we provide shall not exceed the amount paid by you to us for the specific project that is the subject of the claim.
The content on our website, including text, images, and other materials, is provided for general informational purposes only. We make reasonable efforts to keep information accurate and current, but we make no warranties about the completeness, reliability, or accuracy of this information.
You may not use our website for any unlawful purpose, to collect contact information without authorization, to impersonate any person or entity, or to interfere with the proper operation of the website. We reserve the right to block access to anyone who violates these Terms.
If a dispute arises between you and Master Norwood Concrete, we ask that you contact us directly first to attempt to resolve it informally. Most concerns can be resolved through a direct conversation. Please reach out to us at team@concretenorwood.com or (781) 603-1889.
If an informal resolution cannot be reached, both parties agree to attempt mediation before initiating any legal proceedings. If mediation fails, disputes shall be resolved in a court of competent jurisdiction in Massachusetts, and both parties consent to the personal jurisdiction of such courts.
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any legal action arising from these Terms or your use of our services shall be brought in Massachusetts.
We reserve the right to modify these Terms at any time. When we do, we will update the effective date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.
If you have questions about these Terms, please contact us:
